My NS7III will not connect to Serato DJ

its a new contoller trying to connect with with my laptop but its saying connection failed
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  • Hi Emmanuel,

    I'm sorry you're having this problem with your NS7III. I'll be happy to help!

    * What operating system are you using the NS7III with? If you're using Windows, please be sure to install the audio and display drivers from our website here.
    * Make sure you're going directly into the computer and not through a USB hub.
    * Make sure you also have the latest version of Serato DJ installed. If you don't have this installed you can download it here.
    * Have you tried with another USB port or cable?
    * Make sure the NS7III is powered on and connected before you launch Serato DJ.

    Let me know how this goes, and if you have any further questions!
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  • I know this thread is old, but I am having this issue,

    Mac OSX 10.9.5
    intel i5
    16GB ram
    600GB free hard drive space.

    When I launch serato, i am prompted that the NS7 ii is connecting, shortly after, it reports that it has failed.
    • Have you tried using another USB cable or all of the other USB ports on your computer? Make sure you're going directly into our computer's USB port as opposed to going through a hub. 

      Please go through the following steps below to determine if your controller is being properly recognized by your computer:

      1. Disconnect your USB device, count to 5 and then plug it back in.

      2. In the upper-left of the screen, click the Apple Menu, and select About This Mac.

        USB about

      3. In the window that appears, click on System Report. A new window will open.

        USB system

      4. A System Report window will be displayed.  On the left-hand side of the window, under Hardware, select USB.

        USB USB

      5. On the right, you will see all of your available USB buses and their connected devices. You can expand each bus by clicking on the arrow next to it. If your USB device is connected, you should see it displayed under one of these:

        USB hardware

      6. If you do not see your device listed here, disconnect it, and select File > Refresh Information. This will make the computer rescan the ports.

        mac quick test 5

      7. Connect the keyboard to the computer again, and select Refresh Information a second time. Your device should hopefully appear.

      If the device does pass the test above and appears in the System Report, it is not defective, and the difficulty is caused by misconfigured software settings or options.  Carefully follow the setup instructions for the software you are using, or navigate to the Further Troubleshooting section for additional tests and troubleshooting.



      If this doesn't work, you may want to try a new configuration for your Audio MIDI Setup. A new configuration may help if:



      • You have just updated your OS and your MIDI device is no longer recognized
      • Software cannot find your MIDI device
      • MIDI device is recognized by the software but has limited or no response
      • MIDI device was connected or disconnected repeatedly
      • MIDI device configuration has changed, i.e. USB keyboard is no longer a part of the setup and a new keyboard has been connected
       

      Before getting started, disconnect all USB or Firewire MIDI devices or keyboards. This will eliminate any potential conflicts upon creating a new configuration.

      1. Open the Audio/MIDI Setup by going to Applications > Utilities > Audio/MIDI Setup.

      2. If the MIDI Studio window does not appear automatically, go to the menu bar at the top of the screen and select Window > Show MIDI Window.

      3. The MIDI Studio window will pop and display all of your current MIDI devices. 

        MIDIStudio Config1

        You may see icons for all of your MIDI devices that have been "greyed out." This just means that the devices are not currently connected. If a device is not connected to the computer but still appears connected in your MIDI Studio, that may be a part of the problem and a sign that the MIDI Studio needs to be reset.

        Please Note: The IAC Driver and Network will always appear in the MIDI Studio.

      4. To create a new configuration, click on the Configuration drop-down menu and select New Configuration...

        MIDIStudio Config2

      5. Name the new configuration in the window that appears.

        MIDIstudio config3

      6. Click OK and the MIDI Studio will rescan your devices. If nothing is connected, only the IAC Driver and Network should appear again.

      7. Starting with the device in question, re-connect each device one by one. Wait for the device to show up in the MIDI Studio before connecting the next one. Hint: you can also use the Rescan MIDI button at the top if a device is still not showing up while connected.

        MIDIStudio config4

      8. And that's it! Test your keyboard or MIDI device in your DAW again and refer back to our USB Troubleshooting Guide for more troubleshooting tips.
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