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IDJ3 help needed, please

I recently purchased an IDJ3, with virtualDJ software, I have tried to update my software and the only thing light on my control panel is the "1" on the left table, also virtual DJ does not recognize my IDJ3 anymore, please help and thank you,

Also, the IDJ3 use to play good with no troubles, but all of a sudden it has not been working. The IDJ3 was purchased in December 2011 from Best Buy, Thanks!
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