Get Satisfaction uses Javascript and cookies.

You'll need to enable Javascript and cookies to participate.

Create a new topic

About this Problem

See the changes made to this topic

IDJ3 Not working at all.

Edit Subject

IDJ3 Not working at all.

When plugged into computer, only the cue buttons and the keylock buttons are lit up. The IDJ3 doesnt work when I plug it into virtual dj. There is no response. Only the master volume works.

I just purchased this, any help? I am using a PC windows 7

4 people have
this problem +1

Solved

Official Response

EMPLOYEE

Demote

Remove

J Sandeen (Technical Representative) February 22, 2012 21:29

http://dl.dropbox.com/u/49840836/Driv...
(Win 32bit)
http://dl.dropbox.com/u/49840836/Driv...
(Win 64bit)
http://dl.dropbox.com/u/49840836/Driv...
(Mac)

EMPLOYEE

0

Edit

Delete

Remove

Official

sbangs (Community Manager) September 02, 2011 19:26

Hello where was this purchased?

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hello where was this purchased?

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

MichaelM September 02, 2011 21:14

Amazon.com

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Amazon.com

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

sbangs (Community Manager) September 06, 2011 17:19

Hello, please can you advise your computers specification?

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hello, please can you advise your computers specification?

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

MichaelM September 06, 2011 17:49

Sony Vaio
Processor: Intel Core i7 CPU Q740
RAM: 6.00 GB
System Type: 64 Bit

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Sony Vaio Processor: Intel Core i7 CPU Q740 RAM: 6.00 GB System Type: 64 Bit

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

nebojsa.knezic September 18, 2011 17:18

mine too, emachines e725, ram 4 gb, 32 bit

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

mine too, emachines e725, ram 4 gb, 32 bit

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

sbangs (Community Manager) September 19, 2011 14:59

Hello it seems that you may have accidentally erased your Firmware on the iDJ3 can you advise if you tried to update it. Our friendly support team are available to help over the phone in real time on 401 658 3131. We are available 8:30 to 7:30 ET.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Hello it seems that you may have accidentally erased your Firmware on the iDJ3 can you advise if you tried to update it. Our friendly support team are available to help over the phone in real time on 401 658 3131. We are available 8:30 to 7:30 ET.

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Santiago Albornoz October 17, 2011 01:54

i have the same problem, any solution?

good solution! good solution! (undo)
- view 1 more comment
- Santiago Albornoz October 17, 2011 23:20
  
  the solution is update the firmware with a older version of sendsx, you can download here http://www.bome.com/bome/downloads/Se....
  the numark staff sucks
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Colby Redman December 31, 2011 22:59
  
  i get a "unidentified external error" Message
  
  Edit
  
  Delete
  
  Remove
- Cancel
- J Sandeen (Technical Representative) January 05, 2012 20:55
  
  Make sure to download the iDJ3 driver before connection. It can be found here under (documents & downloads):
  http://www.numark.com/idj3a
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

i have the same problem, any solution?

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

pascal2900 December 26, 2011 19:22

What a crappy way to update firmware... Everyone is stuck it seems.....Numark needs to give a solid solution and not wait untill people find out themselves...
I'm stuck too, and no solution yet.
Numark, please solve this problem and give us a beter "how to" guide!!!

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

What a crappy way to update firmware... Everyone is stuck it seems.....Numark needs to give a solid solution and not wait untill people find out themselves... I'm stuck too, and no solution yet. Numark, please solve this problem and give us a beter "how to" guide!!!

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
I’m frustrated

0

Edit

Delete

Remove

Official

JacobS December 26, 2011 22:02

I am trying to install and set up but system keeps timing out when I connect DJ via USB.

I am using a Dell I6400 with Windows XP 2002 SP3, 32 Bit, Intel CPU 1.66GHz

Installed drivers as instructed. After drivers system asks to be connected via USB and then times out.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I am trying to install and set up but system keeps timing out when I connect DJ via USB. I am using a Dell I6400 with Windows XP 2002 SP3, 32 Bit, Intel CPU 1.66GHz Installed drivers as instructed. After drivers system asks to be connected via USB and then times out.

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

J Sandeen (Technical Representative) December 28, 2011 21:52

http://www.numark.com/idj3a (neccesary drivers found here)
Make sure that the device is being recognized as a USB port before trying to run the update. If you are not sure your device is correctly recognized or to check for errors look in your control panel through your system preferences. There you will find your device manager and a (audio,video, game controller list). Make sure that the IDJ3 is showing up on this usb list when you plug it in. The list will refresh showing you a new item. If your list does not refresh then try another usb port. There may be USB conflict we need to solve before the update can be considered so make sure there are no error messages attached to the new device.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

http://www.numark.com/idj3a (neccesary drivers found here) Make sure that the device is being recognized as a USB port before trying to run the update. If you are not sure your device is correctly recognized or to check for errors look in your control panel through your system preferences. There you will find your device manager and a (audio,video, game controller list). Make sure that the IDJ3 is showing up on this usb list when you plug it in. The list will refresh showing you a new item. If your list does not refresh then try another usb port. There may be USB conflict we need to solve before the update can be considered so make sure there are no error messages attached to the new device.

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
I’m anxious

0

Edit

Delete

Remove

Official

Matthew Koenig January 28, 2012 23:16

I am having somewhat the same problem. All the lights are lit up like it's working, but whenever I launch a mixing program, Virtual DJ, or Traktor, It says there's no external device connected.

The computer recognizes the device, but it says there are no drivers for it. I saw your post above with the drivers, J Sandeen, But it appears that it goes to a 404.

All help is appreciated, I'd like to get started. :)

good solution! good solution! (undo)
- view 3 more comments
- Matthew Koenig January 28, 2012 23:27
  
  I just looked at a video on how to install an IDJ3, and It appears that it's supposed to come with a drivers CD. I looked all over and did not find one. Perhaps I can get some online? I'm running Windows 7 Ultimate 32-Bit.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- J Sandeen (Technical Representative) January 30, 2012 21:43
  
  This is what you will need Matthew, sorry we are working on the site but this is from my dropbox:
  http://dl.dropbox.com/u/49840836/Numa...
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Matthew Koenig January 31, 2012 00:22
  
  Thank you very much! That worked! Thanks for getting back to me fast, too. :)
  
  Edit
  
  Delete
  
  Remove
- Cancel
- J Sandeen (Technical Representative) January 31, 2012 14:29
  
  You bet!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Matthew Koenig February 15, 2012 01:59
  
  Hey. Me again. I recently had to upgrade my Operating System to Windows 7 Ultimate 64Bit. Would it be possible to send me the link for that as well?
  
  Thanks!
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I am having somewhat the same problem. All the lights are lit up like it's working, but whenever I launch a mixing program, Virtual DJ, or Traktor, It says there's no external device connected. The computer recognizes the device, but it says there are no drivers for it. I saw your post above with the drivers, J Sandeen, But it appears that it goes to a 404. All help is appreciated, I'd like to get started. :)

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

J Sandeen (Technical Representative) February 22, 2012 21:29

http://dl.dropbox.com/u/49840836/Driv...
(Win 32bit)
http://dl.dropbox.com/u/49840836/Driv...
(Win 64bit)
http://dl.dropbox.com/u/49840836/Driv...
(Mac)

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

http://dl.dropbox.com/u/49840836/Drivers/Numark_iDJ3_WIN32_2.9.11.zip (Win 32bit) http://dl.dropbox.com/u/49840836/Drivers/Numark_iDJ3_X64_2-1.9.11.zip (Win 64bit) http://dl.dropbox.com/u/49840836/Drivers/Numark_IDJ3_OSX_Driver_2.0.4.dmg (Mac)

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Barbie February 26, 2012 08:52

Do any of you still have this problem? I just spent 10 hours straight working on it for my brother. I know the fix like the back of my hand. Let me know!

good solution! good solution! (undo)
- view 0 more comments
- djamazon February 26, 2012 19:23
  
  I could use some help with a walkthrough, E-mail me what you think should help my situation. djamazon@gmail.com
  
  Edit
  
  Delete
  
  Remove
- Cancel
- jimabanek@hotmail.com May 03, 2012 14:20
  
  I could use help from you to jimabanek@hotmail.com
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Do any of you still have this problem? I just spent 10 hours straight working on it for my brother. I know the fix like the back of my hand. Let me know!

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

aidenarchangel February 26, 2012 16:59

Still having the issue...also trying to get installed with Windows 7...help is appreciated. aidenarchangel@gmail.com

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Still having the issue...also trying to get installed with Windows 7...help is appreciated. aidenarchangel@gmail.com

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

djamazon February 26, 2012 19:22

I could use some help as well. I fire up VDJ home edition and I cant configure the device properly.
This device should work with Torq correct?
If you could please e-mail me your walk through at djamazon@gmail.com

Best regards

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I could use some help as well. I fire up VDJ home edition and I cant configure the device properly. This device should work with Torq correct? If you could please e-mail me your walk through at djamazon@gmail.com Best regards

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
0

Edit

Delete

Remove

Official

Barbie February 26, 2012 22:29

For anyone needing help getting iDJ3 to work on their computer and are running into troubles I have a solution. Please e-mail me personally if you are in need of assistance. Include what the current state is when plugging in the device to the computer (what lights come on), what operating system you use and what program you're trying to get it to run with. I have only only verified my cure by using Virtual DJ PRO, and Windows 7. My cure will NOT work on Windows XP, I have tested it with both XP and 7, I have not tested it with Windows Vista or MAC. If you can at least borrow a PC with Windows 7 on it to get it SET UP, afterwords it WILL work on Windows XP with Virtual DJ PRO.

i3arbieBrii@gmail.com

I'm here to help!

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

For anyone needing help getting iDJ3 to work on their computer and are running into troubles I have a solution. Please e-mail me personally if you are in need of assistance. Include what the current state is when plugging in the device to the computer (what lights come on), what operating system you use and what program you're trying to get it to run with. I have only only verified my cure by using Virtual DJ PRO, and Windows 7. My cure will NOT work on Windows XP, I have tested it with both XP and 7, I have not tested it with Windows Vista or MAC. If you can at least borrow a PC with Windows 7 on it to get it SET UP, afterwords it WILL work on Windows XP with Virtual DJ PRO. i3arbieBrii@gmail.com I'm here to help!

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel
This reply was removed on 2012-02-26.
see the change log
- Cancel
I’m frustrated

1

Edit

Delete

Remove

Official

Amanda Moeschet March 04, 2012 19:30

J Sandeen,

I downloaded the drivers you had links for on this page. When I went to install everything was fine then I got the message, "Unfortunately the installation failed. (Error: timeout - 0x0005)" I have tried several times. Same message.

My IDJ3 still doesn't work. Now what?

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

J Sandeen, I downloaded the drivers you had links for on this page. When I went to install everything was fine then I got the message, "Unfortunately the installation failed. (Error: timeout - 0x0005)" I have tried several times. Same message. My IDJ3 still doesn't work. Now what?

How does this make you feel? Add Image

I'm
e.g. indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated kidding, amused, unsure, silly
Cancel

Reply to This Topic (some HTML allowed)
Has the status changed?

How does this make you feel? Add Image

I'm
e.g. sad, anxious, confused, frustrated happy, confident, thankful, excited indifferent, undecided, unconcerned kidding, amused, unsure, silly