My NS6 failed to connect to Serato

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  • Hi David,

    Thanks for posting. 

    Can you please provide me with your full system specs, as well as the version of Serato or Serato DJ Intro you're using? If you're using the full version of Serato you will need to have purchased a license for the software. Make sure that you've installed the latest driver for your NS6, which you can download from the product page here - CLICK HERE.

    Let's have you run a test to ensure your controller is being properly recognized by your computer:

    Windows XP to Windows 10
    1. Connect your USB device and open the Device Manager. You can find this in your Control Panel. If sorted by category, click on Hardware and Sound to find the Device Manager.

      USB Device

    2. Double-click on the Sound, Video and Game Controllers category and you should find your device:

      USB connect

      If your device appears similar to the image above, this will indicate that it's connected and communicating properly. 

    3. If the product appears with a yellow triangle or other icon next to it, and/or appears in a different category in Device Manager, this may just indicate that the drivers are not installed correctly or are out of date. Remember that these are windows drivers and are not specific to your device. For more information on resolving this, see Step 2 in the Further Troubleshooting section of this guide.

      USB connecting

    4. If the product does NOT appear according to the tests above, the device may just be labeled differently in the device manager or it may indicate a problem with the device. An easy way to test this is to watch the Device Manager while unplugging the device. If the Device Manager flashes, that will indicate that the computer does see your device and may just be putting it in another category or labeling it something different. Plug the device back in and watch the Device Manager again to see what pops up. That will be your device.

      Often times the system may label something it doesn't recognize as just "USB Audio Device." This is another indication that drivers may not be installed or updated correctly as discussed in Step 3

      If the Device Manager does not flash at all, this means that your product is not recognized by the computer and could indicate a problem with the device. This is a good opportunity to try different USB cables, different ports and confirm with a different computer. 
    Mac OS X
    1. Disconnect your USB device, count to 5 and then plug it back in.

    2. In the upper-left of the screen, click the Apple Menu, and select About This Mac.

      USB about

    3. In the window that appears, click on System Report. A new window will open.

      USB system

    4. A System Report window will be displayed.  On the left-hand side of the window, under Hardware, select USB.

      USB USB

    5. On the right, you will see all of your available USB buses and their connected devices. You can expand each bus by clicking on the arrow next to it. If your USB device is connected, you should see it displayed under one of these:

      USB hardware

    6. If you do not see your device listed here, disconnect it, and select File > Refresh Information. This will make the computer rescan the ports.

      mac quick test 5

    7. Connect the keyboard to the computer again, and select Refresh Information a second time. Your device should hopefully appear.

    If the device does pass the test above and appears in the System Report, it is not defective, and the difficulty is caused by misconfigured software settings or options.  Carefully follow the setup instructions for the software you are using, or navigate to the Further Troubleshooting section for additional tests and troubleshooting.

    If the device does NOT pass the test above, and does NOT appear in the System Report, this may indicate that the device is defective. At this point, you will want to test different USB cables and USB ports. It may also be a good idea to run the same test with a different computer. 

    Let me know how this goes.
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  • Did you install the necessary drivers for the unit to be recognized, at Serato. Com?
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