Platters on my NS6 become less responsive

I'm using Numark NS6 after 10 minutes or less my platters become less responsive, I cannot control tracks. I'm using OS X 10.11.4 and the driver for my Numark is 3.3.7 with Serato 1.6.1. Any suggestions?
1 person has
this problem
+1
Reply
  • Hi Luis,

    Sorry you're having issues with your NS6. 

    The platters on the NS6 are touch-capacitive, and static electricity can come into play with using these platters. If you're DJing in a highly-carpeted area or if your setup is not properly grounded, a symptom like this could occur. I recommend not to DJ on a carpet or a-highly carpeted area when you're using the NS6. Try using a surge protector and make sure that every plug that you're connecting to your surge protector is grounded (connectors have 3 prongs). Lastly, try the NS6 in a different room or with a different computer to see if you experience the same symptoms. Try this out then let me know how it goes.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated

  • Hello Bill,

    I am not DJing in a carpeted area. I have followed the following instructions on the Serato website. https://support.serato.com/hc/en-us/a....

    I appreciate the quick response. I'll get back to you if I'm still experiencing these problems.

    thx,

    Luis
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated